Help Desk operators
ubowireless provides Help Desk with the ability to more accurately troubleshoot customer modem performance.
Should a problem arise, it can be identified and solved proactively, even before a complaint call is made. If a call is made, Help Desk can solve it quickly and effectively by switching the customer between base stations, optimising connections and analysing the current connection against historical data and connection statistics.
Customer call handling times can be reduced by around 40%.
