Network engineers
For network engineers, ubowireless means a wealth of new, streamlined accurate data that can be used to manage the network in real time and to create the framework for system upgrades. Migration studies help with interference detection, base station overlap equivalence and customer connectivity dynamics.
Real time data can be used to automate activities that would be impossible to achieve manually, such as on-the-go traffic equalisation.
And, because all data is stored, it can be used to investigate the impact of tuning activities, such as mass software updates, through use of historical reports and performance analysis metrics.
ubowireless Virtual CSR
On top of all of this, wouldn't it be great to have a software program that proactively troubleshoots all customers modem and fixes their technical problems without them having to call the Help Desk? Welcome to ubowireless Virtual CSR.
Virtual CSR is software that finds customers with poor service and attempts to fix their problems. Everyday it will look at the entire customer base and fix routine problems, in some cases it will automatically update the settings for a modem ensuring it receives the best possible service.
In other cases where the problem is routine, Virtual CSR will enable the agent to troubleshoot and resolve technical issues whilst on a live call. Unwired Australia has already experienced an eight minute reduction in average call handling times from 11 minutes down to three minutes.
