WiMAX Based
WiMAX technologies are poised to become the next wave in global internet deployment, with an estimated 400+ operators large and small investing in spectrum and equipment across the globe over the next 2 years. These are new and complex technologies that offer the promise of low-cost and high quality service provision for consumers and businesses, and hold the potential to open up markets to the global internet economy. In South America, for example, WiMAX networks have been launched in Argentina, Brazil, Chile, Colombia, Ecuador, Guatemala, and Venezuela, while pre-WiMAX systems are operating in Costa Rica, the Dominican Republic, Jamaica, Mexico, Peru, Puerto Rico, and Uruguay. Early in 2008, the Japanese government will be awarding two operators licenses to build WiMAX networks which will give access to the entire Japanese population of 270 million people. Sprint and British Telecom are two major first-world telecommunications companies who are rolling out WiMAX networks.
WiMAX chips will soon be available in all Intel based Mac and PC computers and handsets and, by 2008, it is anticipated that the standard will be adopted by Nokia, Samsung, Motorola, Alcatel, Nortel, Airspan, Navini and many more of the world's largest communication suppliers.
WiMAX Ready
Ubowireless is designed for WiMAX and is positioned to take advantage of the gap in the market with its unique business optimisation software service. Built using the real world experience gained at Unwired Australia, it provides a unique opportunity for operators to deliver optimal customer service whilst providing returns to their investors over a reasonable timeframe. Without ubowireless it is, in our view, almost impossible to achieve this.
ubowireless Virtual CSR
Wouldn't it be great to have a software program that proactively troubleshoots all customers modem and fixes their technical problems without them having to call the support helpline? Welcome to ubowireless Virtual CSR.
Virtual CSR is software that finds customers with poor service and attempts to fix the problems it has found. Everyday it will look at the entire customer base and fix routine problems, in some cases it will automatically update the settings for a modem ensuring it receives the best possible service.
In other cases where the problem is not a routine problem, Virtual CSR will enable the agent to troubleshoot and resolve technical issues whilst on a live call. Unwired Australia has already experienced an 8 minute reduction in average call handling times from 11 minutes down to 3 minutes.
